Privacy Policy
Last Updated: 12 October 2026
Ftpreneur respects your privacy and is committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how Ftpreneur (“Ftpreneur”, “we”, “us” or “our”) may collect, use, store and otherwise process information when you visit our website, purchase a programme, book a counselling session, complete an assessment, communicate with our team or otherwise use our services.
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy, subject to applicable law.
1. Information We May Collect
The information we collect depends on how you interact with Ftpreneur and which services you use.
Personal and Contact Information
We may collect information such as:
- Full name
- Mobile number
- Email address
- Age or date of birth, where relevant
- City or location, where relevant
- Communication preferences
- Other contact information voluntarily provided by you
Programme and Transaction Information
When you purchase or enquire about a programme or counselling service, we may collect:
- Programme selected
- Programme duration
- Amount payable or paid
- Order or reference number
- Payment status
- Transaction reference
- Purchase date
- Information required to administer your programme
Health and Lifestyle Information
Where necessary to provide personalised services, you may be asked to voluntarily provide information relating to your health and lifestyle, including, where relevant:
- Existing health conditions
- Medical history
- Current medications
- Injuries or physical limitations
- Allergies or dietary restrictions
- Nutrition and eating patterns
- Exercise and activity levels
- Sleep and lifestyle information
- Fitness, body-composition or weight-related information
- Goals and preferences
- Blood-test or laboratory reports where relevant
- Information contained in health reports voluntarily provided to us
- Other information reasonably necessary to personalise your programme
We request this information only where relevant to assessment, programme personalisation, monitoring or support.
Health-related information should only be accessed by persons who reasonably require it for providing or administering the applicable service.
2. Information Collected During Assessments
Clients participating in applicable programmes may be required to complete a detailed health and lifestyle assessment.
The assessment helps us understand relevant circumstances and prepare personalised nutrition, strength-training, exercise and lifestyle-management guidance.
You are responsible for providing information that is accurate and complete to the best of your knowledge.
Please do not provide information that is unnecessary for the requested service.
3. How We Use Your Information
We may use personal information for purposes including:
- Responding to enquiries
- Processing programme registrations
- Managing purchases and payments
- Verifying transactions
- Providing purchased services
- Conducting programme onboarding
- Reviewing assessment information
- Personalising nutrition, strength-training and lifestyle guidance
- Understanding relevant health conditions, limitations and goals
- Preparing and modifying personalised plans
- Scheduling consultations
- Providing programme support and monitoring
- Communicating important programme information
- Responding to questions or support requests
- Maintaining transaction and programme records
- Preventing fraud or misuse
- Maintaining website security
- Complying with applicable accounting, taxation, regulatory or legal requirements
- Resolving disputes
- Improving our services and customer experience
We do not intend to use health information for purposes unrelated to providing or administering Ftpreneur services without an appropriate basis or permission where required.
4. Health Information and Medical Records
Information concerning health conditions, medications, injuries, laboratory reports and related circumstances may be particularly sensitive.
Such information is collected only where relevant to the personalised service requested.
Ftpreneur uses this information to understand your circumstances and provide appropriate nutrition, strength-training and lifestyle-management guidance.
Providing health information to Ftpreneur does not create a doctor-patient relationship.
Ftpreneur's services do not replace professional medical diagnosis, medical treatment or emergency care.
Clients should continue to consult appropriate healthcare professionals regarding medical conditions, medications and treatment decisions.
5. Payments and Razorpay
Online payments may be processed through third-party payment providers such as Razorpay.
When you make a payment, certain information necessary to complete the transaction may be collected and processed directly by the payment provider.
Ftpreneur does not intend to directly store complete card numbers, CVV information, UPI PINs or online-banking credentials entered into the payment provider's secure interface.
We may receive and retain transaction-related information such as:
- Payment or order identifiers
- Payment status
- Transaction amount
- Payment method category
- Transaction date
- Other information required for payment verification, reconciliation, refunds or record keeping
Payment providers process information according to their own privacy and security practices.
6. WhatsApp, Email, Forms and Communication Services
Ftpreneur may communicate with clients through channels such as:
- Telephone
- Online forms
- Video conferencing
- Other communication platforms used for programme delivery
Information communicated through third-party platforms may also be processed by those providers according to their respective privacy policies.
Clients should avoid sending unnecessary sensitive information through communication channels.
7. Cookies and Website Information
Our website may use cookies or similar technologies necessary for functionality, security, session management, preferences, analytics or performance.
Technical information may include:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Referral information
- Date and time of access
- General website interaction information
Where consent for non-essential cookies is required by applicable law, appropriate choices should be provided.
8. How We Share Information
Ftpreneur does not sell or rent personal health information to third parties for their independent advertising purposes.
Information may be shared where reasonably necessary with parties such as:
- Authorised Ftpreneur team members
- Service providers supporting programme administration
- Payment processors
- Website and hosting providers
- Communication and form providers
- Accountants or professional advisers
- Technology and service providers
- Governmental, regulatory or law-enforcement authorities where legally required
- Other parties where you have requested or authorised the disclosure
Service providers should receive only information reasonably necessary for the function they perform.
9. Ftpreneur Team Access
Depending on the programme selected, authorised members of the Ftpreneur team may access information necessary to provide:
- Onboarding
- Programme coordination
- Assessment support
- Monitoring
- Check-ins
- Modifications
- Consultation scheduling
- Customer support
Access should be limited to persons who require the information to perform their responsibilities.
The level of involvement may differ between Personal Guidance and Team-Guided programmes.
10. Data Security
We take reasonable administrative, organisational and technical measures intended to protect personal information from unauthorised access, misuse, alteration, loss or disclosure.
These measures may include appropriate access controls, secure hosting, authentication, encrypted connections and restricted administrative access where applicable.
However, no website, internet transmission, electronic storage system or communication platform can be guaranteed to be completely secure.
Users should also take reasonable precautions when communicating or storing sensitive information electronically.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing and administering services
- Maintaining transaction records
- Customer support
- Resolving disputes
- Accounting and taxation
- Fraud prevention
- Satisfying applicable legal or regulatory obligations
Different categories of information may have different retention periods.
Information that is no longer reasonably required should be deleted, anonymised or otherwise handled in accordance with applicable requirements and our operational practices.
12. Your Choices and Rights
Subject to applicable law, you may have rights regarding your personal information, including the ability to request:
- Information about personal data held about you
- Correction of inaccurate or incomplete information
- Deletion or erasure where legally applicable
- Withdrawal of consent where processing depends upon consent
- Assistance regarding a privacy concern or grievance
Some information may need to be retained despite a deletion request where retention is required for legal, taxation, transaction, dispute-resolution or other lawful purposes.
Withdrawing consent may also affect our ability to continue providing a service where the information is necessary for personalisation or programme administration.
13. Accuracy and Updates
Clients should inform Ftpreneur if important personal or health information provided during a programme changes.
This is particularly important for changes involving:
- Health conditions
- Medications
- Injuries
- Physical limitations
- Other circumstances relevant to programme guidance
Ftpreneur relies on information supplied by clients when personalising services.
14. Children's Privacy
Ftpreneur's services are not intended to collect personal information from children without appropriate involvement and authorisation from a parent or legal guardian where required.
If services are offered to a minor, appropriate consent and safeguards should be established before collecting health or other sensitive information.
15. Third-Party Links and Services
Our website may contain links to or integrate with third-party websites and services.
Their privacy practices are governed by their own policies.
Ftpreneur is not responsible for how an independent third party handles information after you leave our website or interact directly with that provider.
16. Marketing Communications
Where permitted, we may use contact information to send relevant Ftpreneur updates, programme information or promotional communications.
Where consent is required, marketing communications should only be sent with appropriate permission.
You may request to stop receiving promotional communications using the available unsubscribe method or by contacting us.
Service-related communications concerning an active purchase or programme may continue where necessary.
17. Testimonials and Client Results
Ftpreneur may publish testimonials, experiences, photographs, progress information or client results only where we have an appropriate basis and any permission required for that use.
Where a client has authorised identifiable information to be published, the content may be visible publicly on our website or other authorised channels.
Permission to use a testimonial or result does not mean that Ftpreneur may use unrelated private health information.
Individual client experiences and results do not guarantee similar outcomes for other clients.
18. International or Third-Party Processing
Some technology providers used by Ftpreneur may process or store information using infrastructure located outside your immediate region.
Where applicable, we will seek to use service providers and safeguards appropriate to the nature of the information and applicable legal requirements.
19. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technology, business practices or legal requirements change.
The latest version will be published on this website with an updated revision date.
Material changes may be communicated through additional means where appropriate or required.
20. Privacy Questions and Grievances
If you have a question, concern or request regarding your personal information or this Privacy Policy, please contact us:
VISPHY KHARRADI FTPRENEUR
Brand: Ftpreneur
Business Type: Partnership
Email:visphykharradiftpreneur@gmail.com
Phone / WhatsApp: +91 9574 293300