Last Updated: 12 October 2026
This Cancellation & Refund Policy applies to programmes, counselling sessions and related services offered by VISPHY KHARRADI FTPRENEUR, operating under the brand name Ftpreneur (“Ftpreneur”, “we”, “us” or “our”).
By purchasing a programme or counselling service through Ftpreneur, you acknowledge and agree to this policy.
1. Nature of Our Services
Ftpreneur provides personalised nutrition, strength-training, exercise and lifestyle-management guidance.
Depending on the service purchased, work may include:
- Reviewing information provided by the client
- Health and lifestyle assessment
- Review of relevant reports or information
- Case evaluation
- Preparation of personalised nutrition guidance
- Preparation of personalised strength or exercise guidance
- Programme planning
- Consultations
- Programme monitoring and modifications
- Team support and coordination
Because our programmes involve personalised professional time and preparation, refund eligibility may depend on whether work on your service has already commenced.
2. Payment
Programme and counselling fees are generally payable in advance.
Your registration or booking is considered confirmed after successful payment verification.
Please review the programme description, duration, inclusions and price carefully before completing your purchase.
3. Cancellation Before Personalised Work Begins
If you wish to cancel your programme, please contact Ftpreneur as soon as possible.
Where a cancellation request is received before personalised assessment, case evaluation, consultation or programme preparation has commenced, the request may be considered for a refund.
Any applicable payment-gateway charges, transaction charges or other non-recoverable processing costs may be deducted where permitted by applicable law.
Refund requests are reviewed based on the status of the purchased service.
4. After Assessment or Programme Preparation Has Begun
Once Ftpreneur has started providing personalised services—including assessment review, case evaluation, report review, consultation, programme preparation or other individualised work—the service is considered to have commenced.
Because professional time and resources have already been allocated to the client, a full refund may not be available after this stage.
Any refund request received after personalised work has commenced will be reviewed individually based on:
- the service purchased;
- the work already completed;
- consultations already provided;
- programme materials already prepared or delivered; and
- other relevant circumstances.
Nothing in this policy limits any refund or other right that must be provided under applicable law.
5. After a Personalised Plan Has Been Delivered
Once a personalised nutrition, strength/exercise or lifestyle programme has been substantially prepared and delivered to the client, the personalised service has substantially been provided.
Refund requests made after delivery will therefore generally not be eligible for a full refund, except where required by applicable law or where Ftpreneur determines that exceptional circumstances justify otherwise.
Clients should contact us if they experience a genuine issue with the programme so that the team can review the concern and determine whether appropriate modifications or other assistance can be provided.
6. One-to-One Counselling Sessions
For a standalone One-to-One Counselling with Visphy Kharradi, clients should contact Ftpreneur as early as possible if they need to cancel or reschedule.
If cancellation is requested before the consultation has taken place, Ftpreneur may offer:
- rescheduling to another mutually available time; or
- consideration of a refund where appropriate.
Once the counselling session has been completed, the fee is generally non-refundable because the purchased service has already been provided.
If the client does not attend a confirmed consultation without reasonable prior notice, refund or rescheduling eligibility may be limited.
7. Rescheduling
Consultations are scheduled according to mutual availability.
If you are unable to attend a scheduled consultation, please notify the Ftpreneur team as early as reasonably possible.
We will make reasonable efforts to arrange another suitable time where rescheduling is available.
Repeated cancellations, missed appointments or unreasonable rescheduling requests may affect further rescheduling eligibility.
8. Cancellation by Ftpreneur
If Ftpreneur is unable to provide a purchased service and a reasonable alternative or rescheduling arrangement cannot be offered, the client may be eligible for an appropriate refund for the affected service or unprovided portion, subject to applicable law.
If only part of a programme is affected, any refund or alternative arrangement may take into account the portion of the service already provided.
9. Duplicate or Incorrect Payments
If you believe that:
- you were charged more than once for the same purchase;
- an incorrect amount was charged;
- payment was debited but the website did not confirm the order; or
- there is another payment-related error,
please contact us with your name, registered mobile number/email and relevant transaction details.
We will verify the transaction with our records and payment provider.
A failed website confirmation does not necessarily mean the payment failed, so please contact us before making another payment if you are unsure.
Verified duplicate or erroneous payments will be handled appropriately, including refund where applicable.
10. Failed Payments
If a payment attempt fails and no successful payment is received by Ftpreneur, there is no amount for Ftpreneur to refund.
Where an amount appears to have been debited but the transaction is shown as failed or pending, the payment may be automatically reversed by the bank, UPI provider or payment gateway according to their processing timelines.
If the amount is not automatically reversed, please contact us so that the transaction can be checked.
11. Refund Processing
Where a refund is approved, Ftpreneur will ordinarily initiate it through the original payment method where reasonably possible.
After a refund has been initiated, the time required for the amount to appear in your account depends on the payment gateway, bank, card issuer or payment method used.
Ftpreneur cannot control banking or payment-provider processing times after an approved refund has been initiated.
12. How to Request a Cancellation or Refund
To request a cancellation, rescheduling or refund, contact Ftpreneur using the details below.
Please provide:
- Your full name
- Registered email address or mobile number
- Programme/service purchased
- Order or payment reference, where available
- Date of purchase
- Reason for the request
Providing complete information helps us locate and review your transaction more efficiently.
13. Refund Decisions
Refund requests will be reviewed fairly based on the purchased service, the stage at which cancellation was requested, work already performed and applicable legal requirements.
Approval of a refund in one particular situation does not automatically establish eligibility for refunds in other circumstances.
Nothing in this policy is intended to exclude or restrict consumer rights that cannot lawfully be excluded or restricted.
14. Changes to This Policy
Ftpreneur may update this Cancellation & Refund Policy when necessary to reflect changes in our services, payment processes, business practices or applicable requirements.
The latest version will be published on our website with the updated revision date.
15. Contact Us
For cancellations, refund requests, payment concerns or rescheduling assistance, please contact:
VISPHY KHARRADI FTPRENEUR
Brand: Ftpreneur
Business Type: Partnership
Email: visphykharradiftpreneur@gmail.com
Phone / WhatsApp: +91 9574 293300